Van Rental in Upolu

{ "id": "abb8c42b-1bf7-4996-bd2c-6505afee298e", "slug": "van-rental-in-upolu", "name": "Van Rental in Upolu", "is_active": true, "price": "193.00", "sale_price": null, "booking_type": "day", "booking_duration": "1.0", "booking_duration_unit": "days", "featured_image": "https://d2iwhohslm84tu.cloudfront.net/product_images/Pioneer_Rentals_-_Hiace_Minivan_6-SEB_CREDIT_SamoaPocketGuide.com.jpg", "short_description": "Explore Upolu on your own terms with Pioneer Rentals, your trusted vehicle hire partner in Samoa. Whether you're heading out with a small group or a full crew, our range of Toyota...", "description": "<div>Explore Upolu on your own terms with Pioneer Rentals, your trusted vehicle hire partner in Samoa. Whether you're heading out with a small group or a full crew, our range of Toyota Hiace vans seats up to 10 or 15 passengers and gives you the freedom to discover the island at your own pace. Insurance is included in every daily rate, and with free delivery to accommodations in Apia, getting on the road has never been easier.</div>", "categories": [], "tags": [ { "id": "849b73f1-8414-4efb-9ae9-6519d497da15", "name": "Family Friendly", "slug": "family-friendly", "icon": "baby" } ], "public_promotions": [], "total_bookmarks": 15, "booking_mode": "standard", "availability_data_is_real": true, "display_price_in_native_currency": false, "display_currency": null, "featured_image_caption": null, "gallery_images": [ { "id": "8e7b954c-8b68-4f74-befe-fcc93f173d84", "image": "https://d2iwhohslm84tu.cloudfront.net/product_gallery/Pioneer_Rentals_-_Hiace_Minivan_2_CREDIT_SamoaPocketGuide.com.jpg", "title": "Pioneer Rentals - Hiace", "alt_text": "Pioneer Rentals - Hiace", "order": 1 }, { "id": "c160ec5d-955f-4af1-93e8-3227e830c6b6", "image": "https://d2iwhohslm84tu.cloudfront.net/product_gallery/Pioneer_Rentals_-_Hiace_Minivan_7-SEB_CREDIT_SamoaPocketGuide.com.jpg", "title": "Pioneer Rentals - Hiace", "alt_text": "Pioneer Rentals - Hiace", "order": 2 }, { "id": "86803563-be37-4cb5-965b-a598b99999b0", "image": "https://d2iwhohslm84tu.cloudfront.net/product_gallery/Pioneer_Rentals_-_Hiace_Minivan_3-SEB_CREDIT_SamoaPocketGuide.com.jpg", "title": "Pioneer Rentals - Hiace", "alt_text": "Pioneer Rentals - Hiace", "order": 3 }, { "id": "0df9dd6d-4328-4789-a970-88e7cbf0004b", "image": "https://d2iwhohslm84tu.cloudfront.net/product_gallery/Pioneer_Rentals_-_Hiace_Minivan_1-ICC_CREDIT_SamoaPocketGuide.com.jpg", "title": "Pioneer Rentals - Hiace", "alt_text": "Pioneer Rentals - Hiace", "order": 4 } ], "cancellation_policy": "custom", "confirmation_type": "instant", "min_people": 1, "max_people": 1, "minimum_age": "21+", "pickup_available": true, "languages": "English, Samoan", "inclusions": "<ul><li>Basic insurance included</li><li>Full tank of fuel (return at the same level)&nbsp;</li></ul>", "exclusions": null, "what_to_bring": "<ul><li>Valid driver's licence (ages 21+)</li><li>ST$300 for the security bond (please bring in cash)&nbsp;</li></ul>", "additional_info": "", "meeting_point": "<div>Located in Vaiala-uta, Apia. 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"saturday_open": true, "saturday_start": "08:00:00", "saturday_end": "17:00:00", "sunday_open": false, "sunday_start": "09:00:00", "sunday_end": "17:00:00" }, "addons": [ { "id": "6091ad2f-d407-4820-86e6-64cfdc4ae79b", "name": "Visitor's Samoa Temporary License", "description": "", "price": "16.00", "required": false, "image": null, "checkout_price_should_match_add_on_price": false, "multiply_add_on_price_by_number_of_guests": false, "multiple_add_on_price_by_number_of_days": false, "multiply_add_on_price_by_variant_units": false, "enable_price_per_people_type": false, "people_type_prices": [], "doubles_checkout_price": false, "date_input": "none", "date_label": "Date", "time_label": "Time", "product": "abb8c42b-1bf7-4996-bd2c-6505afee298e", "accommodation": null, "room_type": null }, { "id": "5dd8a860-f6d2-462a-a6b4-f4902a08b114", "name": "Insurance Excess Reduction to ST$1,000", "description": "", "price": "7.00", "required": false, "image": null, "checkout_price_should_match_add_on_price": false, "multiply_add_on_price_by_number_of_guests": false, "multiple_add_on_price_by_number_of_days": true, "multiply_add_on_price_by_variant_units": false, "enable_price_per_people_type": false, "people_type_prices": [], "doubles_checkout_price": false, "date_input": "none", "date_label": "Date", "time_label": "Time", "product": "abb8c42b-1bf7-4996-bd2c-6505afee298e", "accommodation": null, "room_type": null }, { "id": "d8f5514d-c7f5-4133-bbf5-5f3f7257ae94", "name": "Insurance Excess Reduction to ST$500", "description": "", "price": "13.00", "required": false, "image": null, "checkout_price_should_match_add_on_price": false, "multiply_add_on_price_by_number_of_guests": false, "multiple_add_on_price_by_number_of_days": true, "multiply_add_on_price_by_variant_units": false, "enable_price_per_people_type": false, "people_type_prices": [], "doubles_checkout_price": false, "date_input": "none", "date_label": "Date", "time_label": "Time", 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"multiple_add_on_price_by_number_of_days": false, "multiply_add_on_price_by_variant_units": false, "enable_price_per_people_type": false, "people_type_prices": [], "doubles_checkout_price": false, "date_input": "none", "date_label": "Date", "time_label": "Time", "product": "abb8c42b-1bf7-4996-bd2c-6505afee298e", "accommodation": null, "room_type": null }, { "id": "886d5d64-d853-4bf7-91e1-a77fea19f749", "name": "Faleolo Airport Delivery (One-Way, on Return)", "description": "", "price": "52.00", "required": false, "image": null, "checkout_price_should_match_add_on_price": false, "multiply_add_on_price_by_number_of_guests": false, "multiple_add_on_price_by_number_of_days": false, "multiply_add_on_price_by_variant_units": false, "enable_price_per_people_type": false, "people_type_prices": [], "doubles_checkout_price": false, "date_input": "none", "date_label": "Date", "time_label": "Time", "product": "abb8c42b-1bf7-4996-bd2c-6505afee298e", "accommodation": null, "room_type": null }, { "id": "bbe40d14-bb37-4408-9e80-5553a7a32c5f", "name": "Baby Seat", "description": "", "price": "6.00", "required": false, "image": null, "checkout_price_should_match_add_on_price": false, "multiply_add_on_price_by_number_of_guests": false, "multiple_add_on_price_by_number_of_days": true, "multiply_add_on_price_by_variant_units": false, "enable_price_per_people_type": false, "people_type_prices": [], "doubles_checkout_price": false, "date_input": "none", "date_label": "Date", "time_label": "Time", "product": "abb8c42b-1bf7-4996-bd2c-6505afee298e", "accommodation": null, "room_type": null }, { "id": "8d9dc76f-7539-4146-8466-71a61ec8e3f2", "name": "Delivery to Accommodations within Apia", "description": "Please get in touch with us for a quote for delivery outside of Apia. Otherwise, within the city is free of charge.", "price": "0.00", "required": false, "image": null, "checkout_price_should_match_add_on_price": false, "multiply_add_on_price_by_number_of_guests": false, "multiple_add_on_price_by_number_of_days": false, "multiply_add_on_price_by_variant_units": false, "enable_price_per_people_type": false, "people_type_prices": [], "doubles_checkout_price": false, "date_input": "none", "date_label": "Date", "time_label": "Time", "product": "abb8c42b-1bf7-4996-bd2c-6505afee298e", "accommodation": null, "room_type": null } ], "variants": [ { "id": "bb4245e6-0593-4137-8883-43dedcec2c7a", "name": "10-Seater", "description": "", "price_modifier": "0.00", "is_default": false, "inventory_count": 2, "unit_count": null, "is_active": true, "image": "https://d2iwhohslm84tu.cloudfront.net/product_variants/variant_bb4245e6-0593-4137-8883-43dedcec2c7a.jpg", "image_url": "https://d2iwhohslm84tu.cloudfront.net/product_variants/variant_bb4245e6-0593-4137-8883-43dedcec2c7a.jpg", "total_price": 193, "created_at": "2026-10-06T23:21:52.651842Z", "updated_at": "2026-10-06T23:21:52.778605Z" }, { "id": "92da3d70-be76-423b-be76-05f04eda1915", "name": "15-Seater", "description": "", "price_modifier": "32.00", "is_default": false, "inventory_count": 2, "unit_count": null, "is_active": true, "image": null, "image_url": "https://d2iwhohslm84tu.cloudfront.net/product_images/Pioneer_Rentals_-_Hiace_Minivan_6-SEB_CREDIT_SamoaPocketGuide.com.jpg", "total_price": 225, "created_at": "2026-10-06T23:21:52.906983Z", "updated_at": "2026-10-06T23:21:52.906996Z" } ], "people_types": [], "availability_exceptions": [], "advanced_pricing": [ { "id": 308, "type": "percentage_discount_once_over_this_many_days", "once_over_this_ticket_count": 0, "once_over_this_many_days": 4, "start_date": null, "end_date": null, "modify_price_by": "6.67", "extra_cost_per_ticket": "0.00", "product": "abb8c42b-1bf7-4996-bd2c-6505afee298e", "accommodation": null, "room_type": null } ], "main_island": "Upolu", "return_product_info": null, "asset_info": null, "upcoming_departures": null, "route_info": null, "active_promotions": [], "best_seller": false, "top_reviewed": false, "island": "Samoa", "wholesale_price": null, "high_season_price": null, "high_season_start_date": null, "high_season_end_date": null, "duration_type": "customer", "certify_information_accurate": true, "confirm_tripcarver_commission": true, "booking_duration_minimum": null, "booking_duration_maximum": null, "full_day_booking": false, "mark_as_private": false, "allowed_start_dates": [ "Monday", "Tuesday", "Wednesday", "Thursday", "Friday", "Saturday" ], "min_days_advanced_reservation": 1, "max_days_advanced_reservation": 366, "check_in_time": "08:00:00", "check_out_time": "17:00:00", "multiply_base_price_by_number_of_people": false, "count_people_as_separate_bookings": false, "last_minute_discount": null, "minimum_number_of_people": 1, "maximum_number_of_people": 1, "extra_price_per_person": null, "buffer_time": 0, "require_confirmation": false, "enable_price_per_people_type": false, "availability_rules": {}, "deposit_percentage": "8", "verify_photo_ownership": true, "ages_allowed": "21+", "offered_languages": "English, Samoan", "whats_included": "<ul><li>Basic insurance included</li><li>Full tank of fuel (return at the same level)&nbsp;</li></ul>", "what_to_expect": "<div>Pioneer Rentals offers a straightforward, reliable van hire service on Upolu, giving you the freedom to explore the island at your own pace. Whether you need a 10-seater or a 15-seater Toyota Hiace, there's a van sized for your group and budget, with pricing ranging from the most affordable options right through to premium vehicles.</div><div><br>Booking is simple, and Pioneer can deliver your vehicle directly to your accommodation in Apia. If you're flying in, airport pickup and drop-off is available for a reasonable fee. On arrival, you'll do a full vehicle inspection together and sign the rental agreement before heading off.&nbsp;<br><br></div><div>Our 10-seater vans are priced at our lowest in the category, dropping if you hire for five days or more. The 15-seater is our more premium option. Insurance is included in all daily rates, with a $2,000 excess. You can reduce that excess for an additional fee available to choose when booking.&nbsp;<br><br></div><div>A security bond of ST$300 applies and must be paid in cash. This is returned provided there's no loss or damage. Rentals run on 24-hour periods, so returning late will incur an extra fee.&nbsp;<br><br></div><div>Pioneer can also issue a temporary driver's licence for visitors in Samoa, and they accept temporary licences at the time of rental. A car wash fee applies in some cases and can be paid upfront when booking. Fuel should be returned at the same level as when you collected the vehicle.&nbsp;<br><br></div><div>If you're planning to take the vehicle across to Savai'i on the ferry, that's no problem. Pioneer can even help you book your ferry ticket at the same time.</div>", "departure_and_return": "<div>Located in Vaiala-uta, Apia. Airport and accommodation delivery are available as an add-on when booking.&nbsp;</div>", "faq": "<div><strong>What types of vans are available through Pioneer Rentals in Upolu?</strong></div><div>Pioneer Rentals offers Toyota Hiace vans in both 10-seater and 15-seater options, with pricing ranging from most affordable to premium depending on your choice.<br><br></div><div><strong>Is insurance included in the Pioneer Rentals van hire rate?</strong></div><div>Yes, insurance is included in the daily rate with a $2,000 excess. You can reduce this excess for an additional $10–$20 per day, or decline coverage and take on full liability.<br><br></div><div><strong>Can I take a Pioneer Rentals van on the ferry to Savai'i?</strong></div><div>Yes, vans can travel on the ferry to Savai'i. Pioneer Rentals can also assist with booking your ferry ticket at the same time.<br><br></div><div><strong>Does Pioneer Rentals offer delivery in Apia?</strong></div><div>Yes, free delivery is available to accommodations in Apia. Airport pickup and drop-off is also available for a reasonable fee.<br><br></div><div><strong>What do I need to hire a van with Pioneer Rentals in Upolu?</strong></div><div>You'll need a valid driver's licence and must be around 21 years of age. Temporary licences are accepted, and Pioneer Rentals can issue a temporary driver's licence for visitors on arrival.</div>", "pg_review": "", "product_help": null, "featured": false, "cancellation_policy_extra_info": "<div>PIONEER RENTALS</div><div>CANCELLATION &amp; NO-SHOW POLICY</div><div>Vaiala, Apia, Samoa<br><a href=\"mailto:pioneerrentals.info@gmail.com\">pioneerrentals.info@gmail.com</a><br>Ph: (685) 7628062 or (685) 7527681</div><div>Version: 1.0 (Draft)<br>Effective date: 01 October 2026<br>Applies to: All bookings made with Pioneer Rentals, including delivery and ferry bookings<br>Approved by: Sarah Pagia</div><ol><li>Purpose</li></ol><div>This policy explains what happens when a customer cancels, changes or does not arrive for a booking, and when Pioneer Rentals has to cancel. It protects the business from lost income when a vehicle is held for a booking that does not go ahead, and treats customers fairly and consistently.</div><ol><li>Definitions<ul><li>Booking: A reservation confirmed in writing by Pioneer Rentals (email or message) for a vehicle, dates and pick-up arrangement.</li><li>Cancellation: The customer tells Pioneer Rentals before pick-up time that the booking will not go ahead.</li><li>No-show: The customer does not collect the vehicle within the waiting period (Section 5) and has not contacted Pioneer Rentals.</li><li>Notice period: The time between the customer's cancellation message and the booked pick-up time.</li></ul></li><li>Cancellation by the Customer</li></ol><div>3.1 How to cancel</div><div>Cancellations must be made by phone, email or message to the contact details above. The notice period is counted from the time the message is received by Pioneer Rentals, not from when it was sent.</div><div>3.2 Cancellation charges</div><ul><li>More than 48 hours before pick-up: No charge. Any prepayment is refunded in full.</li><li>24 to 48 hours before pick-up: Half of one day's rate.</li><li>Less than 24 hours before pick-up: One day's rate applies.</li><li>No-show: Keep the deposit and the booking is cancelled.</li></ul><div>3.3 Other charges</div><ul><li>Delivery or drop-off: If a delivery has already been made or the driver is already on the way, the delivery charge applies in full.</li><li>Ferry bookings: Once a ferry booking (Mulifanua - Salelologa) is confirmed with the ferry operator, the ferry charge is non-refundable unless the SSC refunds Pioneer Rental.</li><li>Temporary licence: If a temporary licence has already been arranged for the customer, the licence fee is not refunded.</li><li>Insurance: Insurance is charged only for days the vehicle is actually rented, so no insurance charge applies to a cancelled booking.</li><li>Security bond: The cash bond is collected at pick-up, so no bond is held for a cancelled booking.</li><li>Sometimes the prepaid deposit secured at booking is applied as the cash bond when the rental is released. In that case, the deposit or bond is refunded in full, less any charges.</li></ul><ol><li>Changes to a Booking<ul><li>A request to change dates or vehicle type is treated as a change, not a cancellation, if it is made more than 24 hours before pick-up and a suitable vehicle is available. No fee applies.</li><li>If the new booking costs more, the customer pays the difference.</li><li>If it costs less, the difference is refunded.</li><li>If a change is requested less than 24 hours before pick-up and the new booking costs less, the difference is non-refundable unless the Owner / Manager approves.</li></ul></li><li>No-shows and Late Arrivals</li></ol><div>5.1 Waiting period</div><div>Pioneer Rentals holds the vehicle for 2 hours after the booked pick-up time. If the customer has not arrived or made contact within that time, the booking is treated as a no-show.</div><div>5.2 Late arrival</div><ul><li>If the customer calls to say they are running late, the vehicle is held where possible, and the booking is not treated as a no-show.</li><li>The rental period still starts at the booked pick-up time, unless the Owner / Manager agrees otherwise because the delay was outside the customer's control, for example a delayed flight.</li><li>If a vehicle is held for more than 4 hours after pick-up time and the customer has not collected it, the Owner / Manager may release it to another customer.</li></ul><div>5.3 Procedure for a no-show</div><ul><li>Try to contact the customer by phone and message at the booked time, and again before the end of the waiting period.</li><li>Record the times and results of each attempt in the booking diary.</li><li>If there is no contact by the end of the waiting period, mark the booking \"No-show\" and tell the Owner / Manager.</li><li>Send the customer a written message confirming the no-show and the charge under Section 3.</li><li>Return the vehicle to available status so that it can be rented to another customer.</li></ul><ol><li>Early Returns and Shortened Rentals</li></ol><div>If a customer returns a vehicle early or ends a rental part-way through, the daily rates already paid for unused days are not refunded unless the Owner / Manager approves an exception, for example when the vehicle has a mechanical fault.</div><div>Unused ferry bookings follow the ferry charge rule in Section 3.</div><ol><li>Cancellation by Pioneer Rentals<ul><li>If a vehicle is unavailable because of damage, breakdown or an accident, Pioneer Rentals contacts the customer as soon as possible.</li><li>The customer is offered a vehicle of the same or higher category at the original price.</li><li>If no suitable vehicle is available, or the customer prefers not to accept, all payments are refunded in full.</li><li>Pioneer Rentals does not charge a cancellation fee when it cancels.</li><li>If a booking is cancelled because the customer does not meet the rental requirements at pick-up, for example no valid licence, under age, or appears intoxicated, it is treated as a customer cancellation and the charge for less than 24 hours applies.</li></ul></li><li>Weather, Ferry and Other Events Outside Anyone's Control</li></ol><div>Cyclones, severe weather, ferry cancellations, flight cancellations, government restrictions, or other events beyond the customer's control may prevent a booking from going ahead.</div><div>In these cases:</div><ul><li>The customer is asked to contact Pioneer Rentals as soon as they can.</li><li>The Owner / Manager may waive the cancellation charge, move the booking to another date, or refund in full.</li><li>Each decision is recorded in the booking diary.</li><li>Proof such as a ferry notice or airline message may be requested.</li></ul><ol><li>Refunds<ul><li>Refunds are made by the same method as the original payment, or in cash where the payment was cash.</li><li>Refunds are processed within 7 days of the cancellation being confirmed.</li><li>Any charge under this policy is deducted from the refund, and the customer is given a written breakdown.</li><li>Only the Owner / Manager may approve exceptions to this policy. Every exception is recorded with the reason.</li></ul></li><li>Telling Customers</li></ol><div>Staff must explain this policy at the time of booking and include the short summary below in every written booking confirmation.</div><div>Cancellation summary:</div><div>Cancel more than 48 hours before pick-up for no charge. Between 24 and 48 hours, half of one day's rate applies. With less than 24 hours notice, or if you do not arrive within 2 hours of your pick-up time and do not contact us, one day's rate applies. Ferry and delivery charges already arranged may not be refundable.</div><div>Contact us as early as possible: (685) 7628062 or (685) 7527681.</div>", "fitness_rating": "0", "fitness_notes": "", "accessibility_rating": "0", "accessibility_notes": "", "highlights": "<ul><li>Explore Upolu at your own pace</li><li>Insurance included in the daily rate</li><li>Ferry-friendly; take your car to Savai'i</li><li>Book your ferry through us</li><li>Temporary licences issued on the spot</li><li>Airport pickup and drop-off available&nbsp;</li></ul>", "facilities": [], "itinerary": [], "extra_notes": "", "all_public_holidays_closed": false, "cruise_extra_information": "", "custom_accordion_item_title": "Rental Terms & Conditions", "custom_accordion_item_content": "<div>PIONEER RENTALS</div><div>RENTAL TERMS &amp; CONDITIONS</div><div>Vaiala, Apia, Samoa<br><a href=\"mailto:pioneerrentals.info@gmail.com\">pioneerrentals.info@gmail.com</a><br>Ph: (685) 7628062 or (685) 7527681</div><div>Please read these Terms &amp; Conditions carefully before signing the Rental Agreement. By signing the Rental Agreement, or by taking the vehicle, the Renter agrees to be bound by these Terms &amp; Conditions.</div><ol><li>Definitions</li></ol><div>1.1 \"Pioneer Rentals\", \"we\", \"us\" means Pioneer Rentals of Vaiala, Apia, Samoa.</div><div>1.2 \"Renter\", \"you\" means the person named as the primary renter on the Rental Agreement.</div><div>1.3 \"Authorized Driver\" means any person named on the Rental Agreement and approved by us to drive the vehicle.</div><div>1.4 \"Vehicle\" means the rental vehicle, or any replacement vehicle, together with its keys, tyres, tools, equipment and accessories.</div><div>1.5 \"Rental Agreement\" means the signed agreement that records the vehicle, rental period, charges, insurance option and deposit.</div><div>1.6 \"Rental Period\" means the time from when the vehicle is released to you until it is returned to us and checked in.</div><div>1.7 \"Excess\" means the maximum amount you must pay for loss or damage when an insurance option has been accepted.</div><ol><li>The Agreement</li></ol><div>2.1 These Terms &amp; Conditions and the Rental Agreement together make up the entire agreement between you and Pioneer Rentals. No staff member may change them unless the change is written on the Rental Agreement and signed by the Owner / Manager.</div><div>2.2 The Renter is responsible for making sure every Authorized Driver knows and follows these Terms &amp; Conditions. The Renter is responsible for the actions of every Authorized Driver and passenger.</div><div>2.3 If you have any question about these terms, ask us before you sign.</div><ol><li>Renter and Driver Requirements</li></ol><div>3.1 Each driver must be at least 21 years of age and hold a valid driver's licence for the whole Rental Period. If a driver is under 25, additional fees may apply.</div><div>3.2 Each driver must be pre-qualified in person, showing their original driver's licence and photo identification. We may refuse to rent a vehicle if any requirement is not met.</div><div>3.3 Visitors to Samoa must hold, or arrange through us, a temporary Samoa driving licence where required by law. The temporary licence fee is shown on the Rental Agreement and is not refundable once the licence has been arranged.</div><div>3.4 It is absolutely prohibited for anyone not listed on the Rental Agreement to use or operate the Vehicle, even for a short distance or in an emergency, unless we have agreed in writing.</div><div>3.5 Drivers must follow all Samoan road laws, including the speed limits, road signs and the requirement to drive on the correct side of the road.</div><ol><li>Rental Period, Extensions and Return</li></ol><div>4.1 Rental days are based on 24-hour periods from the pick-up time shown on the Rental Agreement. Please return the Vehicle at the agreed time and place.</div><div>4.2 Each hour past the Rental Period is charged at one quarter (¼) of a day's rate, including all taxes and fees, up to a full day.</div><div>4.3 To extend the rental, you must contact us before the Rental Period ends. An extension is only valid if:</div><ul><li>We approve it.</li><li>It is paid for.</li><li>The new return date is written on the Rental Agreement.</li></ul><div>We cannot guarantee that the Vehicle will be available for an extension.</div><div>4.4 If the Vehicle is not returned and we cannot contact you, we may report it to the Police and take steps to recover it. You will be responsible for all costs of recovery.</div><div>4.5 If the Vehicle is returned outside our opening hours or left unattended, you remain responsible for it until we have inspected and checked it in.</div><ol><li>Charges and Payment</li></ol><div>5.1 The Rental Agreement lists all charges, including:</div><ul><li>Daily rate</li><li>Delivery or drop-off</li><li>Temporary licence</li><li>Ferry booking</li><li>Cleaning fee</li><li>Insurance option</li><li>Any extension</li></ul><div>5.2 Rental charges must be paid in full before the Vehicle is released unless we agree otherwise in writing.</div><div>5.3 Rates do not include:</div><ul><li>Fuel</li><li>Fines</li><li>Ferry fares, unless booked through us</li><li>Damage</li><li>Loss</li><li>Other charges set out in these terms</li></ul><div>5.4 Additional charges may apply after the Vehicle is returned, such as:</div><ul><li>Fuel</li><li>Cleaning</li><li>Smoking</li><li>Key recovery</li><li>Damage</li><li>Fines</li></ul><div>We will explain each charge to you in writing.</div><div>5.5 Cancellations and no-shows are handled under our Cancellation &amp; No-show Policy, which we give to you at the time of booking.</div><ol><li>Security Deposit / Bond</li></ol><div>6.1 You must pay a security deposit in cash to Pioneer Rentals before the Vehicle is released. The amount is written on the Rental Agreement.</div><div>6.2 The deposit is used, in the event of loss or damage to the Vehicle or equipment during the Rental Period, to pay fully or partly for the cost of necessary repairs or replacement.</div><div>It is also used to cover any outstanding tickets or fines received during the Rental Period that you have not paid.</div><div>6.3 If there is no damage or loss, the deposit is returned no later than 7 days after the Vehicle is returned.</div><div>6.4 If the cost of repairs, charges or fines is more than the deposit, you must pay the balance on demand.</div><ol><li>Fuel</li></ol><div>7.1 The Vehicle is released with the fuel level recorded on the Rental Agreement and must be returned with the same level.</div><div>7.2 If the fuel level at return is lower, you must replace the fuel or pay a refuelling charge of $50 per block below the level at pick-up.</div><div>7.3 Use only the correct type of fuel for the Vehicle. You are responsible for all damage caused by wrong fuel.</div><ol><li>Condition of the Vehicle</li></ol><div>8.1 To the best of our knowledge and belief, the Vehicle is in safe condition and free of any known mechanical and cosmetic defects, except as listed on the Vehicle Inspection Form.</div><div>8.2 You acknowledge that the Vehicle has no damage except what is listed on the Inspection Form. You should check the Vehicle with us at pick-up and tell us straight away of any damage that has not been recorded.</div><div>8.3 You must return the Vehicle in the same condition as when you received it, apart from fair wear and tear.</div><div>8.4 You must take reasonable care of the Vehicle, keep it locked when unattended, and not leave valuables in it.</div><ol><li>Insurance and Responsibility for Loss or Damage</li></ol><div>9.1 By entering into the Rental Agreement, you may be liable for any loss or damage to the Vehicle from collision or any other cause, regardless of fault.</div><div>9.2 For an additional charge, you may choose one of the following options:</div><ul><li>Option 1: $30 per day, with an Excess of $500 per occurrence.</li><li>Option 2: $20 per day, with an Excess of $1,000 per occurrence.</li><li>Option 3: $10 per day, with an Excess of $2,000 per occurrence.</li></ul><div>9.3 If you accept insurance, you accept full responsibility and personal liability for any and all loss of or damage to the Vehicle up to the Excess for the option you chose, per occurrence, regardless of cause or fault.</div><div>9.4 If you decline insurance, you accept full responsibility and personal liability for any and all loss of or damage to the Vehicle regardless of cause or fault. Theft is not covered.</div><div>9.5 Insurance does not cover:</div><ul><li>Loss or damage from any breach of Section 10, Prohibited Use and Rules.</li><li>Missing vehicle parts.</li><li>Interior damage other than normal wear and tear caused by occupants.</li></ul><div>9.6 You may already be covered under your own personal travel insurance. You should check whether your policy covers collision damage and the amount of the deductible. Your own policy does not replace your obligations to us.</div><div>9.7 Your initials next to ACCEPTS or DECLINES on the Rental Agreement confirm your choice.</div><div>9.8 Third-Party Liability</div><div>Third-party liability coverage is available only when the optional insurance is purchased.</div><div>If the Renter declines insurance coverage, the Renter shall be fully responsible for 100% of any third-party property damage, bodily injury, or other related liabilities arising during the rental period.</div><ol><li>Prohibited Use and Rules</li></ol><div>10.1 Alcohol and drugs</div><div>It is absolutely prohibited to drive the Vehicle under the influence of alcohol or any narcotics.</div><div>10.2 No smoking</div><div>Smoking is not allowed in the Vehicle under any circumstances. If there is evidence of smoking, a fine of $50.00 applies, whether or not there is damage.</div><div>10.3 Seatbelts and passengers</div><div>The passenger capacity is set by the number of seatbelts and must not be exceeded. Everyone in the Vehicle must wear a seatbelt at all times.</div><div>10.4 Mobile phones</div><div>You must not use a handheld phone or any other electronic device while driving. Hands-free devices such as Bluetooth are allowed.</div><div>10.5 Keys</div><div>If keys are lost, damaged or locked inside the Vehicle and key recovery is needed, a maximum charge of $1,000.00 may apply.</div><div>10.6 Tyres</div><div>Flat or damaged tyres are the financial responsibility of the Renter or Authorized Driver(s).</div><div>10.7 Cleaning</div><div>If the Vehicle is returned unwashed and exceptionally dirty, car wash fees apply as follows:</div><ul><li>Hatchback and Sedan: $20 cleaning fee, or $30 if exceptionally dirty.</li><li>SUV: $25 cleaning fee, or $35 if exceptionally dirty.</li><li>Minivan: $30 cleaning fee, or $40 if exceptionally dirty.</li><li>Ute / Prado: $40 cleaning fee, or $50 if exceptionally dirty.</li><li>Hiace Van: $50 cleaning fee, or $60 if exceptionally dirty.</li></ul><div>10.8 You must not:</div><ul><li>Use the Vehicle for racing, speed tests or any unlawful purpose.</li><li>Tow or push another vehicle.</li><li>Drive on hazardous and dangerous road conditions.</li><li>Overload the Vehicle.</li><li>Sublet or lend the Vehicle.</li><li>Carry hazardous, illegal or prohibited goods.</li><li>Take the Vehicle outside Samoa.</li><li>Change, repair or tamper with the Vehicle or its parts.</li></ul><div>10.9 If you break any of these rules, we may end the rental, repossess the Vehicle without refund, and charge you for any loss or damage.</div><ol><li>Fines, Tickets and Infringements</li></ol><div>11.1 All tickets, fines, fees and charges received during the Rental Period, caused by you or the rental, must be paid by the Renter.</div><div>11.2 If we receive a notice after the Rental Period, we may pass your details to the authority and charge you for the fine. We may also deduct it from your security deposit.</div><ol><li>Accidents, Breakdowns and Theft</li></ol><div>12.1 After any accident, damage, breakdown or theft, you must:</div><ul><li>Make sure everyone is safe.</li><li>Call the emergency services if anyone is hurt.</li><li>Contact us as soon as possible on (685) 7628062 or (685) 7527681.</li></ul><div>12.2 You must report any accident or theft to the Police and give us the report number.</div><div>You must not:</div><ul><li>Admit fault.</li><li>Make any payment.</li><li>Sign any agreement with another person, except to the Police or us.</li></ul><div>12.3 You must:</div><ul><li>Take photos.</li><li>Note the names and phone numbers of anyone involved.</li><li>Record the vehicle details of anyone involved.</li><li>Record the contact details of any witnesses.</li></ul><div>12.4 Do not abandon the Vehicle. Do not leave it unlocked or unattended after an accident, and do not arrange repairs without our written permission.</div><div>12.5 If the Vehicle breaks down because of a mechanical fault, we will, where possible, repair it or provide a replacement vehicle.</div><div>We are not responsible for lost time, missed plans or other costs.</div><div>Flat or damaged tyres are the Renter's responsibility.</div><div>12.6 If a replacement vehicle is provided, these Terms &amp; Conditions apply to it as well, and its details are written on the Rental Agreement.</div><ol><li>Ferry and Savai'i Travel</li></ol><div>13.1 We can book the Vehicle on the ferry between Mulifanua and Salelologa for an additional charge. Ferry times are written on the Rental Agreement.</div><div>13.2 You are responsible for arriving at the wharf on time.</div><div>Ferry services may be delayed or cancelled because of weather or other reasons outside our control, and we are not responsible for any resulting costs or delays.</div><div>13.3 These Terms &amp; Conditions, including the insurance excess and rules, apply on Savai'i in the same way as on Upolu.</div><ol><li>Cancellation, Termination and Repossession</li></ol><div>14.1 We may end the rental and take back the Vehicle at any time, without refund, if you:</div><ul><li>Break these terms.</li><li>Give false information.</li><li>Use the Vehicle in a dangerous or unlawful way.</li><li>Put the Vehicle at risk.</li></ul><div>14.2 You agree to let us enter the premises where the Vehicle is kept in order to recover it, and to pay for the reasonable costs of recovery.</div><ol><li>Limits on Our Liability</li></ol><div>15.1 To the extent allowed by law, Pioneer Rentals is not responsible for loss of or damage to your personal belongings, whether they are in the Vehicle or not.</div><div>15.2 To the extent allowed by law, we are not liable for any indirect or consequential loss, such as:</div><ul><li>Lost time</li><li>Lost bookings</li><li>Missed travel</li></ul><div>This applies to losses arising from a delay, breakdown or unavailability of a Vehicle.</div><div>15.3 Nothing in these terms limits any right you have under Samoan law that cannot be excluded.</div><ol><li>Privacy</li></ol><div>16.1 We collect and keep your personal information, including your licence details and a copy of your identification, to:</div><ul><li>Carry out the rental.</li><li>Handle fines and accidents.</li><li>Meet legal requirements.</li></ul><div>We do not share it with anyone outside Pioneer Rentals except the Police, insurers, authorities or as required by law.</div><ol><li>General</li></ol><div>17.1 Changes</div><div>We may update these Terms &amp; Conditions. The version you sign at pick-up applies to your rental.</div><div>17.2 Severability</div><div>If any part of these terms is found to be invalid, the rest continues to apply.</div><div>17.3 Governing law</div><div>These terms are governed by the laws of Samoa. Any dispute will first be discussed in good faith, and if not settled, will be dealt with by the courts of Samoa.</div><div>17.4 Contact</div><div>Pioneer Rentals<br>Vaiala, Apia, Samoa<br>Email: <a href=\"mailto:pioneerrentals.info@gmail.com\">pioneerrentals.info@gmail.com</a><br>Phone: (685) 7628062 or (685) 7527681</div><ol><li>Acknowledgement</li></ol><div>I have read, understood and agree to these Terms &amp; Conditions. I confirm that the information I have given is true, and that I have been given the chance to ask questions.</div><div>Renter name and signature: ______________________________</div><div>Date: __________________</div><div>Additional driver name and signature: ______________________________</div><div>Date: __________________</div><div>Pioneer Rentals representative: ______________________________</div><div>Date: __________________</div>", "display_hours_publicly": false, "allow_single_bookings_once_capacity_is_reached": false, "require_fully_booked_before_next_available": false, "require_minimum_capacity_for_booking_confirmation": false, "minimum_capacity_required_for_booking_confirmation": null, "email_extra_information_to_customer": "", "return_option_available": false, "minimum_duration_for_customer_defined_booking": null, "is_rental_product": true, "rental_inventory_count": 3, "rental_unit_label": "van", "allow_customer_duration": true, "qr_code": "https://d2iwhohslm84tu.cloudfront.net/qr_codes/qr_product_van-rental-in-upolu.png", "total_booking_count": 0, "total_review_count": 0, "updated_at": "2026-10-08T01:22:20.830861Z", "business": "f70bd8f7-208f-4bd6-8d2f-1c4927a80a71", "accommodation": null, "asset": null, "asset_pool": null, "route": null, "return_product": null, "awards": [], "bed_configurations": [], "room_amenities": [], "type": "product" }